1st / 2nd Line IT Support Engineer – Cardiff
We are urgently seeking 2x confident 1st and 2nd line desktop support Engineers for a company based on the outskirts of Cardiff. Good Active Directory and some recent Server Support experience would be a huge benefit for this one. If you have a couple of years experience within the environment above and are looking for your next move we’d be very interested in speaking to you.
In this role you’ll be supporting Microsoft Office products, Windows 7-10 and 365 including installing, configuring and upgrading. Solid Active Directory experience and some basic networking / monitoring support would be great. You’ll also use Antivirus technologies, Backup technologies, Exchange 2010, Server 2008 and 2012, Installing, configuring and assembling computers, monitors and peripheral items and troubleshooting printers.
The role will involve day to day duties such as:
Manage incoming support requests via ticket portal, email and telephone.
Provide consistent and prompt IT support for internal and remote users, and keep them informed of progress.
Provide basic server support and monitor all servers.
Carry out Active Directory tasks including user accounts, groups and computers.
Provide support on the ‘Metrix’ management system (training will be provided).
Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
Troubleshoot hardware, software, email, network and peripheral equipment problems and make correction where required.
Instruct staff in the use of standard business and administrative software e.g. Microsoft Office.
Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required.
Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service.
Be part of a team to deliver technical training to engineers.
Liaise with 3rd party suppliers.
Undertake any IT projects as required
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