Customer Service Coordinator – Bicester

Salary: £22,000 - £26,000
Job Location: Bicester
Job Position: Customer Service
Job Type: Full Time
Date Posted: 8/11/2018 13:07
Job id: 84051979

Job Description:

Our client is an international company which works in the construction industry. They currently have an opening for a talented and eager to learn Customer Service Coordinator. The ideal candidate will provide an efficient and professional after sales service to their customers (business and private).

Key Responsibilities:

Liaise with customers to provide support and guidance and arranging deliveries of parts.
Identify when site visits are necessary and organise appropriately making sure that engineers are scheduled efficiently
Communicate with customers regarding scheduling of works.
Ensure transparency by completing updates and progress reports.
Arrange and order replacement parts with stores and suppliers.
Ensure Service cases are closed and costed correctly and that files are always kept up to date.
Raise orders and instructions in SAP
Take credit card payments.
Raise and approve supplier invoices, ensuring correct cost centre coding.
Key Skills & Experience:

Experience in the construction or building industry along with experience of working with a customer service / aftersales environment would be highly advantageous.
Excellent telephone manner and a positive can-do attitude
Computer literate with good IT skills.
Availability to travel to other offices in the UK for training and meetings, and to customer sites as required.
Self-motivation with the ability to work to deadlines and to work well under pressure
A team player with excellent interpersonal skills and capability to plan, prioritise and manage own workload
Additional Information:

The ideal Customer Service coordinator will be dealing with customers on a daily basis and will also constantly be in contact with Service Engineers, Technical Support Staff, Sales Agents and Logistics Coordinator (to support the deliveries team).
You will be reporting to the Customer Service Manager and your performance will be measured by personal and departmental KPI’s.
Our client offers initial induction as well as on-going training and development in line with company and personal’s requirements.

  View Agency    

Upload your CV free

Let us put your CV in front of some of the best recruitment agencies in the industry

Related Jobs

Developer – Marlow

Our client is a highly successful technology marketing agency and this is an opportunity for a junior/mid level Software Developer to join their digital development team on a permanent basis. This opportunity is based in Marlow, Buckinghamshire so please ensure this location is suitable before applying. As a Developer, you’ll work on interesting and innovative Read more...

Technical Consultant – Reading

We have a new opportunity with our client, a software company who provide software systems for the medical industry based just South of Reading. In this role, you would be involved in the implementation of software systems in a wide variety of different industries and organisations ranging from small businesses to global companies. The successful Read more...

Daily or Live In French Housekeeper/Nanny – Highgate, London

Loving, happy and energetic full-time nanny/housekeeper sought, live-in or live-out nearby, for the care of 2 little girls aged 4 and 7 years old, and for help running the household in Highgate, London. The younger girl has special educational needs, is very cheerful and in great health. This position will entail solo and shared care Read more...

Live In Housekeeper/Nanny – Swiss Cottage, London

Our international client is looking for a Live In Housekeeper with childcare experience, for this busy family with 2 young children and cute family dogs. There is a full time Governess/PA who does most of the school runs and duties etc, so the Nanny duties are to support her. The key points for the role Read more...

1st / 2nd Line IT Support Engineer – Cardiff

We are urgently seeking 2x confident 1st and 2nd line desktop support Engineers for a company based on the outskirts of Cardiff. Good Active Directory and some recent Server Support experience would be a huge benefit for this one. If you have a couple of years experience within the environment above and are looking for Read more...