Customer Service Coordinator – Bicester
Our client is an international company which works in the construction industry. They currently have an opening for a talented and eager to learn Customer Service Coordinator. The ideal candidate will provide an efficient and professional after sales service to their customers (business and private).
Liaise with customers to provide support and guidance and arranging deliveries of parts.
Identify when site visits are necessary and organise appropriately making sure that engineers are scheduled efficiently
Communicate with customers regarding scheduling of works.
Ensure transparency by completing updates and progress reports.
Arrange and order replacement parts with stores and suppliers.
Ensure Service cases are closed and costed correctly and that files are always kept up to date.
Raise orders and instructions in SAP
Take credit card payments.
Raise and approve supplier invoices, ensuring correct cost centre coding.
Key Skills & Experience:
Experience in the construction or building industry along with experience of working with a customer service / aftersales environment would be highly advantageous.
Excellent telephone manner and a positive can-do attitude
Computer literate with good IT skills.
Availability to travel to other offices in the UK for training and meetings, and to customer sites as required.
Self-motivation with the ability to work to deadlines and to work well under pressure
A team player with excellent interpersonal skills and capability to plan, prioritise and manage own workload
The ideal Customer Service coordinator will be dealing with customers on a daily basis and will also constantly be in contact with Service Engineers, Technical Support Staff, Sales Agents and Logistics Coordinator (to support the deliveries team).
You will be reporting to the Customer Service Manager and your performance will be measured by personal and departmental KPI’s.
Our client offers initial induction as well as on-going training and development in line with company and personal’s requirements.
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