Operations Coordinator – London
Reporting to and working with the Operations Manager, to work closely with customers, agents and the operational team and be responsible for the provision of operational support to the team.
– To provide export airfreight and road-freight operational support to the team
– Dealing with overseas and UK based customers
– Use the most appropriate method of communication when being the first point of contact for all customers;
– Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met
– Ensure customers are fully informed of the progress of their shipments
– Ensure correct documentation is on file
– Dealing with the invoicing system
– FCL work
– Ensure that the requirements of the Customer are met at all times
– Assist where required in the production of KPI and Financial reports
– Provide holiday/absence cover where required – this may involve weekends
– Work with the operations team to continually improve processes and business performance
– Support changes in the role necessary to take the department and business forward
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